Location: Denver, Colorado [South Metro of Denver] [On-site training, Hybrid position]

Reports to: Customer Service Manager

Schedule: 25 hours per week, Monday-Friday 9am-2pm MST

Hourly Rate: $20.00 [Compensation depends on experience, qualifications, location, and internal equity considerations]

Benefits offered: Paid Time Off and 401(k) with employee match

Position Summary

Always Food Safe is a growing company looking for a part-time Customer Support Representative to respond to customer inquiries and assist with sales support. This is a team-focused position that will require effective communication with internal team members as well as relationship-building with customers and multiple-third party vendors.

Essential Duties and Responsibilities

• Answer calls, assist with order placement, and achieve timely query resolution by following company standards and maintaining premium quality of services.
• Perform troubleshooting, asking questions to identify and understand customer issues.
• Complete and update a variety of record logs related to this position.
• Assist and guide customers through product and service offerings (including providing greater details regarding promotions and advertisements).
• Analyze the client’s requirements and recommend products, plans, or services to match their needs.
• Facilitate sales of all products and services according to the customers’ needs.
• Track potential customers by inputting data into Salesforce.
• Email potential business accounts as requested.
• Multi-task between multiple communication channels including phone (Vonage), email (Salesforce Cases), live chat (Salesforce Omni-Channel), and Microsoft Teams.

• Collaborate and build relationships virtually with outside customer service and sales, third-party vendors, and other organizations in a similar industry.
• Assist in small projects assigned by the manager, including but not limited to document translation and accreditation projects.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two-year associate degree in communications, business, or a related field (preferred).
• Two years of experience in customer service supporting digital products.
• Exceptionally effective listening and verbal communication skills.
• Experience working with CRM systems (Salesforce experience is a plus).
• Proficient in Microsoft Office (Word, Excel, Outlook, and Teams).

• Bilingual, fluent in English and Spanish.
• Excellent multi-tasking skills will be essential for this role.
• Self-starter, comfortable working independently, with little supervision.
• Have the willingness to consultatively sell, to provide value-added solutions rather than commodities.

• Strong relationship management skills.
• Possess a strong work ethic.